Get help with Questly
Need a hand with your account, found a bug, or have feedback on a feature? You're in the right place. The fastest way to reach us is by email, every message is read by James & Lewis.
Contact us
Questly is operated by Odysseus Studios Ltd, a company registered in the UK. Get in touch using the appropriate address below.
When emailing about a bug, please include the device you're on (e.g. iPhone 15, iOS 17.4), the version of the app, and a quick description of what happened; it helps us reproduce the issue and ship a fix faster.
Frequently asked questions
Where can I download Questly?
Questly is available now on Google Play and the App Store.
Is Questly free?
Yes! Questly is free to download and use. Optional Questly Pro helps support us. There are no ads.
What is Questly Pro and what does it include?
Pro is an optional upgrade that supports independent development and unlocks deeper tools. It includes extended reviews with 5x the character cap, unlimited lists, Pro Picks to spotlight a review or list to other players, a profile checkmark and access to custom banners. We will continue to develop Pro but the core discovery, community and tracking are free for everyone, always.
What are quests and rewards?
Quests are the small goals on your profile: rate a handful of games, follow someone, build a list, and so on. Completing them levels you up and unlocks cosmetics such as swipe icons, profile icons and profile banners. Apply anything you have unlocked from Customise at the top of Settings.
What is the swipe deck and how does it work?
The swipe deck is Questly's discovery feature. Open the Swipe tab and you'll see a focused stack of game picks chosen based on your taste. Swipe right if something interests you, left to pass. The more you rate, track and interact with games, the sharper your picks become. You can filter by platform, genre or year before you start swiping. Games you've already played or added to your library won't appear.
Is there a web version?
Not yet. Questly is mobile first and the full experience lives on iOS and Android. A web app is on our roadmap for the future.
How do I delete my account?
Open the app, go to Settings → Storage & Data → Danger Zone. Your profile and personal data are removed within 30 days. If you'd prefer to do this by email, write to support@questly.games from the email address on the account.
How do you decide what to recommend?
Recommendations are based on the games you've swiped on, the scores you've given, and the lists you've built. We do not buy or sell behaviour data with third parties, and we don't track you across other apps or websites.
I found a game with the wrong details, how do I report it?
Tap the report button on the game page and choose "Incorrect info," or email support@questly.games with the game name and the field that's off. We pull from public databases and corrections roll out quickly.
How does the Steam import work?
In Library, tap the sync button and select Import from Steam, then paste your Steam profile URL or 17-digit Steam ID. Questly calls Valve's public Web API and pulls the same list of games, achievements and playtime that's already visible on your public Steam profile. We never see your Steam password. If your profile is private, make it public for the duration of the import. You can re-run the import any time to pick up new titles and updated playtime.
How does the Xbox import work?
In Library, tap the sync button and select Import from Xbox, then sign in with your Microsoft account. Questly pulls your game library, achievements and playtime directly from your Xbox profile. We never store your Microsoft credentials. You can re-run the import any time to pick up new titles and updated achievement progress.
How does the PlayStation import work?
Sony doesn't offer a public import API, so PlayStation works from a one-off sign-in code taken from your own browser session. In Library, tap the sync button and select PlayStation, then:
- Tap 1. Sign in to PlayStation and log in to your PSN account.
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Come back to Questly and tap 2. Get my code. It opens a Sony page showing
{"npsso":"…"}. - Copy that whole line, paste it into the box, and tap Preview match. We'll pick the code out of it for you.
Questly then reads your trophy list and matches it against our catalogue. The code is used once and discarded, we never store it, so refreshing later means grabbing a fresh one. Codes also expire, so copy a new one rather than reusing an old paste. If nothing comes back, check that Trophies is set so anyone can see them in your PlayStation privacy settings.
How does the RetroAchievements import work?
In Library, tap the sync button and select RetroAchievements, then enter your RetroAchievements username. There's no sign-in step, because RetroAchievements publishes progress publicly. Questly pulls your earned achievements and matches the games to our catalogue. Adding those games to your library is optional and switched off by default, since an emulation backlog isn't always something you want mirrored into your collection. Re-run it any time to pick up new achievements.
Can I bring in games from anywhere else?
Yes. You can add games manually or import from a CSV using the same import tool in the Library tab. Questly matches each row against our game catalogue, dedupes editions and bundles, and hands anything ambiguous back for you to confirm before it's added.
Can I use Questly without importing anything?
Absolutely. Every import is optional. You can build your collection manually by searching for games and marking them as owned, played or in your backlog. Most people start by adding a handful of games they've recently played and go from there. Questly gets smarter the more you add, but there's no setup required to get started.
How do I export everything I've added?
In Library, tap the sync button and select Export. You'll get a single CSV covering your library, journal entries, hours, scores and reviews. We support this whether you're staying or leaving, your taste should always be portable.
How do I open the play journal?
Two ways, and both need the game marked as owned first:
- On a game's page, tap the owned icon in the header. Once it's owned that button becomes the book icon, and tapping it opens the journal.
- On your own profile, long-press any game in your collection.
The journal has three tabs: Overview for status, hours and dates, Achievements for anything you've earned, and Library for where you own the game.
How does tracking replays work?
Every game in your journal can hold multiple playthroughs. Open the play journal, then on the Overview tab tap "Notes & sessions" and "+ Add session". Each session gets its own start date, finish date, hours, platform, storefront and notes, so a replay never overwrites the original. Replays show on your profile next to the first time you played, and count towards your total hours for that game.
Can I track which platforms I own a game on?
Yes. Open the play journal, switch to the Library tab, and tap "+ Add ownership entry". Record the platform and whether it's digital (with the storefront), physical, on a subscription, borrowed, watched only, or since lost. Add a row per platform, so one game can be owned in several places at once.
How do spoilers work?
When you write a review, flip the Spoiler switch at the bottom of the composer. Your review is then hidden behind a veil reading "Contains spoilers", and readers only see it once they tap to reveal. Nothing is spoiled by scrolling past.
You can also flag someone else's review: long-press it and choose "Mark as spoilers". Once enough readers agree, the veil is applied automatically. Tapped it by mistake? The same menu switches to "Not a spoiler" so you can undo it.
How do I control notifications?
Go to Settings, then Notifications. "Send pushes to my device" is the master switch: turn it off and nothing pings your phone, though in-app notifications still appear as normal. Below it, every type can be toggled on its own, covering likes, replies, comments, follow requests, tags and @mentions.
If pushes still don't arrive with everything switched on, check Questly has notification permission in your device's own settings. Your phone can block them regardless of what's set in the app.
What does a private account do?
Go to Settings, then Account & Profile, then Privacy, and turn on Private account. Only approved followers can then see your reviews, lists and journal, and anyone new who follows you has to be accepted first.
Pending requests live in the people button at the top of your Timeline, on its Requests tab, with a badge showing how many are waiting. Accept or decline each one from there. The same sheet's other tab, People to follow, is worth a look whether or not your account is private.
I'm a press contact / want to talk about a partnership.
Please reach out at business@questly.games and we'll get back to you as soon as we can.